Refund and cancellation policy

Last updated: 21 October 2026

If the restaurant can't accept your order

If a restaurant declines your paid order, we refund the full amount automatically to your original payment method. You will get an email when this happens.

Cancelling an order

• Before the restaurant accepts it: contact us right away and we will cancel it with a full refund.
• After the restaurant starts preparing it: the food is made to order, so we can't usually cancel or refund it.

Problems with your food

If items are missing, wrong, spilled or unsafe, contact us within 24 hours of delivery with your order number and, if possible, a photo. After checking with the restaurant, we offer a full or partial refund.

When refunds arrive

Refunds go back to the original payment method. Banks and UPI apps usually show them within 5 to 7 working days after we start the refund.

Contact

For a cancellation or refund, use the details on our Contact us page, and include your order number.