FAQs

# Frequently Asked Questions (FAQ)

For Customers

1. What is Chota Box?

Chota Box is a platform that helps customers discover and order home-style food and other available products from eligible local sellers.

2. Is Chota Box a regular instant food delivery app?

Chota Box focuses on scheduled orders for home-style food. Customers should select an available delivery slot during checkout rather than assume immediate delivery.

3. What are the delivery time slots?

The platform may offer
breakfast from 6:00 AM to 11:00 AM,
lunch from 12:00 PM to 3:00 PM,
Evening Snacks - 3:00 PM to 7:00 PM and
dinner from 7:00 PM to 11:00 PM.
Available slots depend on the seller and location.

4. Can I order from any location?

Orders are accepted only in supported delivery areas. Enter your address or PIN code to check availability.

5. Can I pay online?

Yes. Use the online payment options enabled at checkout. Cash on delivery is not available unless expressly introduced and confirmed by Chota Box.

6. How can I cancel an order?

Use the cancellation option available in your order details or contact customer support. Cancellation depends on the order status and the applicable policy.

7. What if my order is incorrect or missing an item?

Contact support as soon as reasonably possible with your order ID and relevant details or photographs.

8. How do food subscriptions work?

Where subscription plans are available, customers can review the price, delivery frequency, duration, and applicable terms before subscribing.

For Sellers and Home Chefs

9. Who can become a seller?

Eligible home chefs, homemakers, tiffin providers, snack makers, and other food businesses may apply, subject to verification and applicable legal requirements.

10. Is an FSSAI registration or licence required?

Sellers must hold the registration or licence applicable to their business under Indian food safety law and provide valid documents during verification.

11. How much commission does Chota Box charge?

Applicable commission, onboarding charges, and other commercial terms are communicated separately and agreed upon before seller activation.

12. When will sellers receive payments?

Seller settlements follow the agreed settlement schedule and are subject to successful transactions, adjustments, and applicable terms.

For Delivery Partners

13. Who can deliver with Chota Box?

Eligible applicants who meet age, document, vehicle, and other applicable requirements may apply.

14. Does Chota Box provide a vehicle or delivery bag?

Unless expressly confirmed in writing, delivery partners should arrange their own approved vehicle, smartphone, and suitable delivery bag.

15. Are earnings guaranteed?

No minimum number of orders or fixed income is guaranteed unless expressly agreed in writing.

Need More Help?

Phone / WhatsApp: 7093434609
Email: noreply@chotabox.com