Grievance Redressal

Last updated: 26 October 2026

# Grievance Redressal Policy

1. Our Commitment

Chota Box aims to handle customer, seller, and delivery partner complaints fairly, transparently, and within reasonable timeframes.

2. How to Submit a Complaint

You may contact us through:

• Phone / WhatsApp: 7093434609
• Email: support@chotabox.com
• Website or application support form, where available.
• Written communication to: [Susritha Enterpirses, 8-1-284/OU/521/11 - OU COLONY, SHAIKPET, HYDERABAD ]

Please provide your name, contact details, order ID or account reference where applicable, and a clear description of the complaint.

3. Acknowledgement and Resolution

We aim to acknowledge complaints within 48 hours and endeavour to resolve them within 7 working days, depending on the complexity of the issue.

These are service targets, not a restriction on any shorter statutory deadline. Where additional investigation is required, we will communicate the status as appropriate.

4. Escalation

If your complaint remains unresolved, you may request escalation to the designated grievance contact.

Grievance Officer: M.VISHNU KUMAR
Designation: FOUNDER & CEO
Email: chotabox2026@gmail.com
Postal Address: [Susritha Enterpirses, 8-1-284/OU/521/11 - OU COLONY, SHAIKPET, HYDERABAD]

Where applicable, grievances will be handled within the timeframes required by Indian law, including relevant e-commerce and consumer protection requirements.

5. Food Safety and Urgent Issues

Complaints involving suspected unsafe food, tampering, or serious customer safety risks will be prioritised for review and appropriate action.

6. External Remedies

Nothing in this policy prevents a customer or other eligible person from approaching a competent consumer forum, regulator, or other lawful dispute-resolution authority.

7. Updates

This policy may be updated to reflect changes in our operations or legal requirements.